Once the item leaves our warehouse it is the responsibility of the carrier.
Returns after 15 days will NOT be accepted. All returns will be inspected for wear or abuse, a 15% - 20% restocking charge will apply. Customer must supply a copy of the original invoice.
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Returns must include all original packaging, manuals and warranty cards. Please do not return a product without an RMA number, we will not be able to process any refund or exchange without it. RETURNS and EXCHANGES: All shipping costs related to the return of an item are the responsibility of the buyer. Products can either be returned by mail, or can be brought physically into our retail showroom at 14 Hester Street, Hamilton, Ontario, Canada L9A 2N2. Along with the receipt details (number and date of purchase, amount of purchase, method of payment) please include any relevant details relating to the circumstances that are responsible for the return. Please and request an RMA (return merchandise authorization) number and return instructions. In the event the product is no longer available, we will replace the item by a product of your choice of comparable value.
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WARRANTIES: If a product arrives in unsatisfactory condition, and is deemed defective by our suppliers, we will exchange the item free of charge. If, in the rare circumstance, the harmonica you received is defective, please call us at 1-88 and we can provide the address for the authorized service depot. Please take note, however, that harmonicas are not warranted against usage, accidental damages, negligence or tampering. Any instrument found to contain manufacturing defects or other noticeable imperfections at the time of purchase will be, at the manufacturer's option, repaired or replaced at no charge to the customer. HARMONICA WARRANTIES: All Harmonicas (Hohner, Lee Oskar, Seydel, Suzuki) are warranted to be free from manufacturing defects and in tune at the time of purchase. ORDER CANCELLATIONS: Please note that orders have have been placed, but cancelled at the request of the customer, will be subject to a 2% payment processing fee. * Sale items and clearance items may not be exchanged and are final sales. PLEASE NOTE: We DO NOT ACCEPT RETURNS on special orders/non-stock items, discontinued or clearance items, software, books, CD's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, bulbs, or tapes.
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